Privacy Policy

Last Updated: October 2025

At Cactus Rose Collision & Glass, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or receive services from our shop.

 

1. Information We Collect

We may collect the following types of information:

•Personal Information: Name, phone number, email address, vehicle details, and insurance information provided during estimate requests, appointments, or service communications.

•Payment Information: When applicable, we collect limited payment details for billing purposes. Payments are processed securely and never stored on our servers.

•Website Data: When you visit our website, we may collect basic analytics such as pages visited, browser type, or device used to help us improve our website and services.

 

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

•Scheduling appointments and providing service estimates.

•Communicating about your repair, parts status, or insurance claim.

•Processing payments and issuing receipts.

•Following up after services for quality assurance or warranty purposes.

•Improving our website, customer experience, and marketing communications.

We do not sell, rent, or trade your personal information to any third parties.

 

3. Information Sharing

We may share limited information only when necessary to complete your repair or claim, such as:

•Insurance companies for claim coordination.

•Parts suppliers or vendors related to your service.

•Third-party service providers that help us operate our website or process transactions (e.g., secure payment processors).

All third-party partners are required to protect your information and use it only for the purpose of providing their contracted services.

 

4. Data Security

We take your privacy seriously.

We use reasonable administrative, physical, and digital safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

 

5. Your Choices

You can request to:

•Update or correct your personal information.

•Opt out of non-essential marketing communications.

•Request that we delete your information where legally permitted.

To make a privacy request, please contact us at the email or phone number listed below.

 

6. Cookies and Website Tracking

Our website may use basic cookies or analytics tools (like Google Analytics) to understand visitor behavior and improve the user experience.

You can adjust your browser settings to block cookies, though some site features may not function properly if you do.

 

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last Updated” date.

Your continued use of our website or services after any updates indicates acceptance of those changes.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Cactus Rose Collision & Glass

  480-849-3323

 info@cactusrosecollision.com